1sbet Privacy Policy
We give the highest priority to protecting your personal information. Read this policy for details on what information we collect and how we keep it secure.
1sbet is a trusted online betting and casino platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This privacy policy explains how 1sbet collects, processes, stores, and protects your personal information. By using our platform, you are considered to have given your consent to the terms of this policy. For any questions or concerns, contact us via our 24/7 live chat support or email.
Scope of Information Collection
We collect various types of information when you register and use services on 1sbet. This information helps us provide you with the best gaming experience and ensure the security of the platform.
Personally Identifiable Information
When you create an account on 1sbet, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification)
- Bank account or mobile banking details (for financial transactions: bKash, Nagad, Rocket, Upay)
- Identity document information (National ID number) — for verification when required
Account and Transaction Information
We also store information related to your account activity, including deposit and withdrawal history, betting details, bonus usage records, and account login history.
Technical Information
Information automatically collected from your device and browser includes IP address, browser type and version, operating system, device identifier, and your navigation patterns on our platform.
Methods of Information Collection
1sbet collects information in several ways. In each method, we follow the principles of transparency and fairness.
Information Provided Directly
You provide information to us directly when filling out registration forms, updating your account, completing financial transactions, and contacting our customer support team. This information is provided entirely on a voluntary basis, though without certain details it may not be possible to deliver the service.
Automatic Information Collection
When you visit the 1sbet website, our servers automatically collect certain technical information. This includes the use of cookies, log files, web beacons, and similar technologies. This information is used to improve platform performance and personalise the user experience.
Information Received from Third Parties
In some cases we may receive limited information from our payment processing partners (such as bKash, Nagad, Rocket, Upay) for transaction verification. This information is used solely for the purpose of ensuring secure financial transactions.
Purpose of Information Use
1sbet uses collected information for specific and lawful purposes. We never use your information for irrelevant or unauthorised activities.
Service Delivery and Management
- Creating and managing your account
- Processing deposit and withdrawal requests
- Managing bonuses and promotional offers
- Providing VIP programme benefits
- Providing customer support
Security and Fraud Prevention
We use information to ensure the security of your account, detect and prevent fraudulent activity, and protect the integrity of the platform. This includes identifying unusual login patterns, monitoring suspicious transactions, and preventing the creation of multiple accounts.
Regulatory Compliance
We retain certain information to meet age verification requirements (no user below 18, and per our policy 21+), identity verification, and financial compliance obligations.
Platform Improvement
By analysing user behaviour, we continuously improve our website design, game catalogue, payment methods, and overall user experience.
Communication and Marketing
Subject to your consent, we may send promotional offers, bonus notifications, and important service updates. You can opt out of these communications at any time.
Information Sharing and Third Parties
1sbet never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
To operate our services we work with certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technology infrastructure providers. These partners receive only the minimum information necessary to carry out their specific responsibilities, and they are required to comply with our privacy standards.
Legal Obligations
If a court order, legal investigation, or directive from a regulatory authority is received, 1sbet may disclose relevant information to meet its legal obligations. Even in such cases, we disclose only the minimum information necessary.
Business Changes
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new operating entity. In such a situation, we will notify you in advance and the terms of this privacy policy will continue to apply.
With User Consent
Outside the circumstances described above, we will share your information with third parties only on the basis of your explicit consent.
Cookies and Tracking Technology
1sbet uses cookies and similar technologies on our website. These technologies enhance your browsing experience and ensure the functionality of our platform.
Essential Cookies
These cookies are necessary for the basic functioning of the website. They include maintaining login sessions, security verification, and saving language preferences. Disabling these cookies will prevent the website from working properly.
Functionality Cookies
These cookies help remember your preferences and settings, such as your preferred game category, display settings, and other personalised choices, so you do not have to reset them each time.
Analytical Cookies
We use analytical tools that help us understand how users are using our platform. This information is processed in aggregated form and does not directly identify any individual.
Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services not to work properly. Most browsers provide options in the settings menu for managing cookies.
Data Storage and Security
1sbet applies the highest industry-standard security measures to protect your information. Our security framework is built on multiple layers.
Technical Security Measures
- SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
- Sensitive information stored with 256-bit encryption
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-Factor Authentication support
Organisational Security Measures
Only authorised staff can access your personal information, and they work under confidentiality agreements. All staff receive regular training on data protection.
Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specific period due to legal obligations or dispute resolution needs. Once that period has passed, the information is securely deleted or anonymised.
Response to a Data Breach
In the event of a data security breach, we will conduct a prompt investigation and notify affected users as quickly as possible. Our security team is active around the clock.
Your Rights
1sbet respects your right to data privacy. You have the following rights over your own information:
Right of Access
You can request at any time to find out what information we hold about you. We will provide a copy of your information within a reasonable period.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you can contact us to request a correction. You can also update much of your information yourself in your account settings.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Restrict Processing
You can object to the processing of your information for specific purposes. For example, the option to opt out of marketing communications is always available to you.
Right to Data Portability
You can request to receive your information in a structured, commonly used format. To exercise this right, contact our support team.
To exercise any of the rights listed above, contact us via our 24/7 live chat or email. We will process your request as quickly as possible.
Protection of Minors
1sbet strictly follows its policy on the protection of minors. Our platform is for users aged 21 and above only.
Age Verification
We have included age verification steps in the registration process. Additional identity documents may be requested if necessary. Users under the age of 21 are not permitted to create an account.
Collection of Children's Information Prohibited
1sbet does not knowingly collect or store the personal information of anyone under the age of 18. If we become aware that we hold information about a minor, we will immediately delete that information and close the associated account.
Important: For users aged 21 and above only. If you know that a minor is using our platform, please contact us immediately.
Policy Changes
1sbet may update this privacy policy from time to time. For any changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed
- For significant changes, a notification will be sent via email or through the platform
- Continuing to use the platform after a change will be considered acceptance of the new policy
- Previous versions will be provided upon request
We recommend that you visit this page regularly and stay informed about any changes. Our goal is always to protect your privacy with full transparency.
Contact Information
For any questions or concerns about this Privacy Policy, or to exercise your data rights, contact us through the following ways:
Live Chat
24/7 live chat support is available. Use our platform's live chat for instant assistance in Bengali.
Email us for privacy-related requests:
[email protected]
We take every privacy-related request seriously and try to respond as quickly as possible. Your trust and confidence are our most valued asset.
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